Customer Testimonials for First Team Hampton Chevrolet in Hampton, VA
At First Team Hampton Chevrolet, we’re proud to provide excellent service to our customers on a daily basis. Read our customer testimonials and discover how we provide excellent service time and time again.
Why Buy From First Team Hampton
First Team Hampton Chevrolet is part of a group of dealerships that have been proudly serving their local communities for over half a century. In this span, we’ve had thousands of happy customers drive home in the car, truck, or SUV of their dreams. From the finance department to our sales team, our friendly staff is dedicated to helping each and every one of our customers acquire the vehicle they have been searching for. In addition to a wide selection of all the latest and greatest Chevrolet vehicles we also have an extensive selection of pre-owned vehicles for you to choose from. First Team Hampton Chevrolet is a true one-stop-shop for all of your automotive needs. Our expert vehicle technicians in our service department can repair anything, and use certified parts to ensure quality repairs time and time again. Whether you’re buying new or used, if you shop with First Team Hampton Chevrolet, we have your back. Enjoy top-tier customer service like free oil changes and towing assistance for the life of the car that you purchase from us.
I was very please with the out come with the service department. Than you ou
This dealership is awesome! We have not, one complaint. They get us in and out, every time and they have made accommodations for, whenever we have needed them to.
They treat their customers like royalty when needing service. They make the service is completed either perfection. They only do what’s needed and don’t add in extra services to try to get a dollar.
Chris Augustine was a wonderful salesman to deal with I will recommend him to anyone
This dealership is close and always has a great selection of new and used vehicles. Great experience
I call they say they will get back to me tomorrow,3 days later they call. I had to go up there and make the guy wait on the phone with the insurance company. Otherwise he was gonna hang up and tell me he was gonna call me tomorrow.. I told him you stay on hold. I’ll stand right here.. The transmission was put in fast and seems to be working, but the guy at the desk needs to learn how to communicate with people if I’ve only made two car payments and the transmission goes out. I think ... Read More DealerRater - Jan 19, 2026
Very clean and well organized departments. very knowledgeable and helpful personnel. good snacks in the waiting room.
Customer service was very good and performed maintenance Services on vehicle in a timely manner with limited wait time.
Great experience! We got the vehicle we wanted. Friendly staff. KK, our sales associate was very helpful.
I had a great dealership experience yesterday. Kelly is very knowledgeable and professional. Although she was very busy when I dropped off my car, she gave me her undivided attention to make sure I was taken care of. My car looked beautiful when I picked it up and we look forward to seeing Kelly in August for our next service! Thank you Kelly!
My car was totaled the week prior and needed to get a new vehicle before the rental time ran out. Went to Hampton Chevrolet on a Sunday at around 2:30pm. Fortunately I had done a lot of research and new exactly what I wanted just not the color. Josh was so attentive and went over and beyond with helping me. We did not finish the process until an hour and a half after the dealership had closed.
I had an appointment for 8 in the morning and they kept my car for three days, didn’t even look at until I got there and become a waiter in all honesty! I needed that car for work and my husband needs his to get to base three days is outrageous
Great service thanks for Everything and the service writer girl was great good dealership will Be back
My sales rep Mr.Cesar Jelambi was great and the finance rep Mr.Ernest Hensel. They made me feel very comfortable in my purchase
Josh and his brother are amazing great customer service and always go above and beyond to help
Thank you Tanisha for your memorable customer service. Your kindness was only surpassed by knowledge ad understanding of my vehicle, I reside in Virginia Beach you made the rid worth the effort.
Mr. Bunch is extremely helpful and willing to go the extra mile to assist you to keep you up to date on the service you vehicle is there for.
As usual, Ms. Kelly Pale and the Blue Team did a great job in servicing my vehicle. While sitting in the waiting area, I was texted a link to a video of the mechanic's work. That was amazing! Again, the Wi-Fi signal was strong, so I could enjoy my laptop while waiting.
Professional and polite explained everything to me so I could understand very helpful and efficient
Mike Bunch and his service team are awesome! They’ve always serviced my 04 Avalanche and have always done an amazing job!
I bought my car 6 years ago and I have used Hampton Chevrolet or a First Team dealer for every service appointment. They are always professional and helpful. Crystal is my service person and she always gets me in and out.
Great customer service. Received text messages from start to finish during my service appointment. Wonderful experience!
Phil is great answers all your questions and make sure you are aware every step.
I scheduled over the phone without any problems, both vehicles were inspected in a timely manner. I received important information about how I can keep my cars running efficiently. Friendly and professional staff,thanks again,see you soon.
Very good service, professional work completed in a timely manner. Great work and support from the entire staff and team of employees at Hampton Chevrolet. I feel you have a highly trained team and I would highly recommend and encourage my friends to have their vehicles serviced at Hampton Chevrolet. I have been a customer for over 15 years and I am highly impressed with the customer service with your highly qualified and experienced team
Knowledgeable, friendly onsite staff, professional service, and quality work. Got all of my 90k mile service complete.
Excellent service, Mike Bunch was very professional and polite. I was kept informed of service being provided.
Service was excellent and Phil provided great advice. Highly recommend this dealership for you car service needs.
Thank you for putting my daughter in a new safe vehicle. Chris A. showed nothing but professional and was an amazing sales person.
Dealership was clean and a lot of people tried to help find what I want. Thanks to Chris I got a good deal on a truck I wanted
The experience was fantastic. I saw the vehicle I was interested in online & called in from Va. Beach. I was connected with Teaghan who did a wonderful job answering my questions. From there I was put in contact with Andy, the general sales manager, who was very customer service oriented. When I arrived at Hampton Chevrolet, Josh Lopez greeted me with appreciation that I was there and offered to help me with any questions I might have. The vehicle was exactly what I was looking for and the professionalism of the Hampton Chevrolet Team sealed the deal. I had ... Read More DealerRater - May 2, 2024
I have been taking all my cars to Hampton Chevrolet for service over the past 20 years they provide Outstanding service!
It was amazing. KK the sales lady was very knowledgeable and helpful in us making our decision .We have purchased four cars from there and we will definitely be back.
Always the best care for me and my family! 3 decades of consistently high- standard care.
The customer service here is unmatched! They provide superb service and I really appreciate everyone at the dealership!
The personnel at Hampton Chevrolet are always courteous and professional. Will always purchase and service my vehicle here.
CHARGE TO MUCH FOR LITTLE SERVICE, JUST CHANGE ALTERNATOR THOUSAND DOLLARS, TO MUCH MONEY FOR SERVICE.
Price of the work done on my car was ridiculous. I should have gotten my oil change for free. The cost of the battery was ridiculous. Labor cost was way to high
I was welcomed by employees upon arrival by my assigned Service Representative Kelly. My appointment was timely and I was kept informed throughout the service. I scheduled 3 services of which 1 area of concern/problem was brought to my attention in order to select corrective action. Service Dept.Representative Kelly was very knowledgeable, professional, welcoming and explained Maintenance options for this appointment and for my next appointment. It was a pleasure getting my car serviced at Hampton Chevrolet & by the Service Staff Representative Kelly.
I have purchased my vehicle at this particular place. Great service. Very professional. Friendly environment
Crystal is the “Best” and Joe the technician really did a thorough job of explaining and fixing the issues on my daughter’s car I would definitely recommend Hampton Chevrolet for their dependable .customer service.
Always treats me right. Been a Hampton Chevrolet customer since 1977. Wouldn’t go anywhere else.
I RECEIVED THE SAME GOOD SERVICE THAT I HAVE COME TO EXPECT AFTER MANY YEARS OF DEALING WITH HAMPTON CHEVROLET. MIKE ALWAYS LOOKS AFTER ME AND HIS TEAM TAKES GOOD CARE OF MY VEHICLE.
Had oil change on Monday been raining lately. I noticed oil under my truck Saturday and found oil plug loose I could turn in with two fingers tightened plug checked oil level found it 3/4 qt low. I’ll be checking oil plug prior to leaving next time.
I could not have asked for a better service. The manager and mechanic were responsive and answered any questions I had. Turn around time was fantastic!
Thank-you and keep up the good work, it didn't take long at all and everything was explained to me, we need to hear that.
I feel the sales department is the best on the East Cost. I have not had the best experience with the service department. Overall I do feel my cars and trucks are in good hands.
Great customer service with not pushy employees is the experience I recieved. Their willingness to help me get what I needed was great and in a timely manner. I would definitely encourage family and friends to patronize here, thanks a million!
THE SERVICE THERE WAS GREAT (ALWAYS FOR ANY SERVICE SMALL OR LARGE) I WILL NEVER GO ANT WHERE ELSE FOR SERVICE ON MY CAR AND MY HUSBAND TRUCK.
Everyone was great work hard getting me approved for a new suv the sales guy was awesome thank you
Tried to add extra items to contract, hidden in the middle of all the other charges. Tried to up sale me the same thing 3 different times during the deal after I said no the first time. They just reword what they said. I already had a pre approved loan and the manager would not send the contract to my bank. Reworded everything in order to run my credit again. Told me 2.99% intrest through them was better than 3.10% intrest through my bank. The sales person had already looked me up and down and figured I could not afford the truck. He ... Read More DealerRater - Nov 15, 2021
My husband and I have been researching to buy a new truck for months. We spent numerous hours online looking at options and inventory. We were excited to see that the Chevrolet Silverado 1500 Trailboss was in stock at a local dealership. We visited Hampton Chevrolet on Monday and that is when we were greeted by Jordan Kent. He was great to work with, and very knowledgeable about the features of the vehicle. Unfortunately after taking the TrailBoss for a test-drive, and getting a price, our family determined that the leather package would not work for our family (especially with a ... Read More DealerRater - Jan 19, 2021
Friendly service - Tim made the car buying experience tolerable. I hate pushy salesmen. He was respectful of my decisions. I walked away with my new car.
DO NOT purchase a used car from them!!
Single mom with kids. Had been a long time, loyal customer of Phil in the Service Department. Phil always gave honest, quality work, and worked around my schedule (5☆ for Phil). I then paid cash for a car through their used car department which I'd intended to drive for a year before passing it on to my son as his first car. (I advised them of such and that within a year I'd be back for a brand new car for myself.) They didn't want to warranty the used vehicle ... Read More DealerRater - Mar 6, 2020
We have dealt with Phillip Stallings for ore than 10 years on our Mazda 3, and he is truly outstanding. Always great service, and outstanding work performed on our car.
Went in for oil leak and got quoted a little over $1,300 got told it was oil pan gasket, got it back and was told it’s fixed, it was still leaking. Then got told it’s the rear main seal and front timing cover and got charged over $1,500 for that job, was told again it was fixed. Still leaking after that got told oil in starter (which there was none) I replaced the starter myself and it was still leaking. Took it back again and then they replaced the oil pan this time and it’s still leaking. I’m ... Read More DealerRater - Feb 21, 2019
In March of 2017, I bought a Jeep from this place. The service wa really nice for the process of getting the car super friendly and no beating around the bush. But a few months down the road when the car goes bad ( mind you I’m paying extra a month for a warranty ) I don’t live there so I can’t just walk in and I call and explain how the car is giving out and having issues and I’m told they can’t help & don’t know what warranty I am paying for. So I’m $5000 ... Read More DealerRater - Sep 30, 2018
I just serviced my new Mazda CX-9. I scheduled my service request and was never told Hampton Chevrolet Mazda was not doing warranty work for Mazda’s any longer. When I was told my car was ready, I was about to grab my keys, say thank you, and be on my way, but much to my surprise I was told please wait ma’am for your total. I said there should be no total my vehicle is under warranty. It wasn’t until today when I was on their website that I learned they are no longer doing warranty work ... Read More DealerRater - Feb 10, 2018
I truly felt like family while waiting for my vehicle to be serviced! They were having their holiday party and graciously offered me the opportunity to enjoy the food and festivities! I am very pleased with the staff and their hospitality!
As always, friendly service, on time, and they did a great job! Pleasant waiting area staffed with very helpful staff. I have never had a problem with them.
Shawn was great, patient and helped me get the perfect car for my needs. I have enjoyed my car and feel safe and happy with the purchase. Thanks!!!!!
Honest and friendly! Great deal on new car and trade in! Nice staff and everyone at the dealership treat my wife and I with respect!
Always friendly, always professional, helpful and honest . The work gets done well and on time. I've been here several times and they are consistently top notch
I originally made the appointment for just an oil change but by the time I got there I was having another issue. I thought I needed an alternator based on testing I had done at Advance Auto Parts and the way the vehicle had been acting. Hannah said they would run their diagnostics to be sure as they couldn't take an outside diagnostic as proof something was wrong with one of their vehicles. I understood and agreed to the test. Come to find out the Advance test was wrong, I didn't need an alternator I needed a battery. ... Read More DealerRater - Oct 24, 2017
Great service and knowledgeable staff. Reese Johnson was so helpful and helped work a deal that was doable. He sold my son and daughter in law their car and now I know why! Thanks Reese for top notch service!
I have been a customer at Hampton Chevrolet forr several years now. I never met a better bunch of professionals. In the service department I always ask to be part of the Green Team. Mr. Phil Stallings is responsible for this group. He sets an example of excellence for his team by being courteous, friendly, thorough, and professional. He will always be my First Team
I made an appointment to get my oil change and state inspection since it is due at the end of this month and with my schedule so busy I made the appointment for after 4pm. Several days went by with no call for verification, so I called to verify and the guy practically laughed in my face when told him the appointment I had made. Stating that his guys are gone by 4pm, when I have picked up my car and dropped off my car well after 4 before. I explained to him that my schedule was too tight to change, ... Read More DealerRater - Aug 23, 2017
Welcoming, polite, courteous, friendly, helpful, knowledgeable. I have dealt with Hampton Chevrolet for over 30 years. I am a huge Malibu fan, just bought my fourth (or fifth?) Malibu! Thank you Paul London and Bob Powers for listening to my requirements and searching out the perfect car for me! Follow-up maintenance service has always been excellent thanks to Jim Goslee and his White Team.
Mike and the staff are amazing! They alway take excellent care of me and my vehicles and they provide the service with a smile. I have recommended them to my family and friends and will continue to do so.
Everyone at Hampton Chevrolet is very courteous @ friendly. Top notch service every time I need my car serviced.. This is the 2nd vehicle that I have purchased from Hampton Chevrolet and I have never been disappointed from beginning of my purchase to taking my car to be serviced. Wait time while my car was being serviced is always quick , they never fall short of making you feel at home with fresh coffee or water .,
Jim Goslee has been my service team leader for several years and always takes excellent care of my vehicles. I can count on him to stay on top of my maintenance needs. He and the service department are the reason I continue to do business with Hampton Chevrolet.
As a long time friend of Hampton Chevrolet, I am absolutely astounded at what top level service they ALWAYS provide. Never a fall off, and that is very hard to accomplish.....over and over again. Phillip Stallings is such a pleasure to work with, as he is the point person for everything that is done to my vehicle. He is very knowledgeable and explains things so very well. Could not be more pleased.
Shane was very helpful with all of my questions and knowledgeable about the Chevy line of cars. He is not pushy, no nonsense, straight forward when negotiating and pleasant to speak with. No sales trickery. By far the best experience I have had at a dealership. If you want a simple low-stress purchasing experience I would recommend Shane and Hampton Chevrolet Mazda to anyone.
Shane was very knowledgeable, professional, and an overall great guy. This was by far my best car buying experience. I highly recommend purchasing your next vehicle from him!
I was promised that the services to be completed would be done in 1.5 hrs. Actual completion was in just under 1.0 hour. Superb!!!
They were great in negotiating a price with me before I even set foot in the dealership. Once I arrived I worked with Shane Outland, who was wonderful. Shane was truly interested in making sure my needs were met and stayed well past closing time to make sure that I was taken care of. There was no hassle and I got a great car at a good price.
I received excellent service from Shane, Marcus, Abe, and everyone else that assisted me at First Team. They were able to give me a great deal and payments within my price range.
Good interaction, specifically, when other dealers agreed to terms that others WOULD match. The salesman (Alex) was very attentive and worked hard to get this deal done.
I had a pleasant experience with Hampton Chevrolet Mazda. I was greeted by a friendly Sales Associate, Shane Outland. He was very knowledgeable of the GMC I was looking at and was able to answer all of my questions. I never felt pressured or hassled to make a purchase. His manager, Daniel, was also pleasant to deal with. I would recommend checking them out if you're in the market for a new or used vehicle.
Alex was extremely knowledgeable about the each of the the cars we looked at. Even though the car I wanted was not on the lot, he did everything he could to find the exact match and get me the best deal.
Sales staff was very helpful in finding a vehicle within my budget. After a recent accident that totalled my previous car, Alex was able to get me in and out with a new mazda 3 the same day i came in. Couldn't be happier with the decision i made
Alex is very patient, helpful, and considerate of the short amount of time I have out of work. Very informative on the vehicle I wanted to purchase.
Alex is a joy to work with. He is patient and very easy to talk to. He took his time explaining everything on the new CX-5 and encouraged me to call or stop by any time I had any questions. He made sure I got discounts for customer loyalty and a good price on my trade-in. He is enthusiastic about Mazda and it shows. This is my second Mazda from this dealership. From sales to service I have had nothing but outstanding experiences. I recommend Alex and Hampton Mazda to anyone looking to purchase a vehicle.
Shane was the absolute best! He made me feel completely comfortable with the process of purchasing my vehicle. I am very appreciative and will be sure to recommend anyone in the market for a new car to the whole Mazda/Chevy team. Thank you all for the help and assistance!
Carl was a great help in purchasing our vehicle. He made the truck buying experience low stress, easy, and even enjoyable. It is clearly evident that he enjoys what he does and is great at it. I would definitely recommend Hampton Chevrolet and Carl Juneau to any one looking to purchase a new or used vehicle.
Alex with Hampton Mazda made my car buying experience very memorable. They provided a very reasonable price for my vehicle and worked to get me in a new one quickly. I was well researched coming in, and they truly were the cheapest and easiest to work with in the state. I drove 2hrs to purchase my new truck and they fullfilled every commitment we discussed on the phone prior. Nice job Alex and HMC
Shane and the Hampton Chevy team went above and beyond to get us the best deal possible. Never thought I could get an interest rate this low with my credit. But they got it done. Thanks so much. Love my CRUZE.
I traded in my 2012 Ford Focus today and got a new Mazda 3. The staff (Shane, in particular) was extremely professional and friendly and made the experience fun and stress-free. I researched extensively before buying my car through this dealership, and I am confident that they gave me the best deal possible. They took the the time to work with me and answer all of my questions completely. I am a member of the armed forces and I was expecting to get a good deal through USAA's car buying service, but they went above and beyond and got me a ... Read More DealerRater - Jan 28, 2017
All the team members I encountered were awesome.The process was very effecient. Extremely happy with this dealer and my new car.Thank you guys!
Working with Shane at First Team was really a pleasure. My husband and I had dealt with many many other dealers looking at various cars, and our experience at First Team was not only painless, but actually enjoyable. I'm really glad we popped in at the right time and wound up with Shane.
Shane Outland was the gentleman who helped me purchase my 2017 traverse. Never felt pressured or rushed on making the discussion. Any questions I or my husband had Shane Outland took the time to explain it and make sure we understood what we were getting into. He is very nice understanding and very patience. He has been there every step of the way thorough making certain our vehicle check list was met. My family and I thank you Shane Outland we love our new traverse. Thank you for helping us and insuring us if we need any anything or have questions ... Read More DealerRater - Jan 14, 2017
This was the 2nd car I bought from Shane. It is always a pleasure. I would recommend everyone to deal with Shane. Abe was great too.
We went to Hampton Chevrolet Mazda because they had the particular car we wanted to lease. Bob Powers showed us the car we were interested in as well as a few others to compare and help us feel like we were choosing the right one. Bob was great, friendly, humble and easy to work with. We have only bought cars from a dealer a few times but this was our best experience because of Bob. We left feeling like we got the exact car we wanted at a fair price. Everyone at the dealership was friendly and helpful. It is ... Read More DealerRater - Dec 30, 2016
Shane Outland did an outstanding job helping me & my wife with our first car and got us in one we wanted; was an excellent experience
Salesman ML Jackson and Abe in the business office were the type of folks a person needs to work with during a car purchase. They provided the information and expertise needed without pressuring us at all. We purchased a 2013 Mazda 3 and recommend our son visit the same dealership and work with the same individuals. Mike
Salesman Shane Outland and the staff at Hampton Chevrolet went the extra mile to find and close the deal on our new 2017 Silverado! My wife and I couldn't be happier!
My experience was fantastic. Shane did everything possible to get me in the car I wanted. I would recommend Shane and this dealership to anyone!
This is my first time ever buying a car. They were very patient and helpful. They made sure I got a great deal and left the loft with ample knowledge of my vechile. I would recommend all my friends! I couldn't be any happier with my decision.
Buying a new vehicle can be stressful. Trying to compare options within the dealership and also with other dealerships is like comparing apples and oranges. ML Jackson & Robbie Beacham made this process very easy. After buying our new Suburban, ML sat in it with us and went over all the bells and whistles. It felt like he was an old friend by the time we were finished! The extended warranty sales people slightly soured an otherwise great experience, however we realize that all dealerships are this way and they were just doing their job. We will definitely recommend Hampton ... Read More DealerRater - Dec 22, 2016
Overall, my Hampton Chevy experience was a great one. The staff was extremely friendly and helpful and I'd recommend this dealership to anyone looking for a new vehicle.
Great Deals at First Team Hampton Chevrolet
Another thing that keeps our customers coming back is our great prices. Whether you’re purchasing a new or used vehicle, our team has done their research to ensure each car in our inventory is listed at a competitive price. In addition, we proudly offer monthly specials on both new and pre-owned vehicles so that our customers can maximize the bang they get for their buck.
Leave Us a Review
Do you have thoughts or comments on your experience with First Team Hampton Chevrolet? We would love to read about how we’ve helped you through the car buying process or learn about ways that we can improve our business. Don’t forget, if you don’t tell us, there is no way for us to know your thoughts on your experience. Whether you just stopped in for a service appointment or purchased a vehicle, we encourage all of our customers to take a couple of minutes to leave us a review. It means a lot to our team and will help future car shoppers feel at ease during the car buying process.
Check Out Our Review Page
At First Team Hampton Chevrolet we claim to offer amazing customer service, but thanks to our review page, you no longer have to take our word for it. Head over to our review page to read testimonials from dozens of our happy customers. From comments on service appointments to full-on car purchases, you can see that there is no shortage of customer satisfaction.